OVERVIEW
We are looking for a proactive and client-focused Retention Agent (Portuguese Speaker) to manage and grow relationships with our clients across LATAM. In this role, you will act as the main point of contact for new and existing clients, ensuring a smooth onboarding experience, timely issue resolution, and long-term engagement. You will play a key role in client retention, reactivation, and revenue growth by understanding client needs and providing tailored solutions.
MAIN DUTIES & RESPONSIBILITIES
Serve as the primary contact for client inquiries via phone, email and messaging platforms.
Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation.
Provide guidance on trading tools, promotions, and company offerings in a…