Job Title
Front Office Duty Manager
Department
Front Office
Reports to
Front Office Manager (FOM)
Role Summary
As Front Office Duty Manager, you oversee Front Office operations in the absence of the Front Office Manager. This includes supporting the Front Desk, Concierge, At Your Service, and Guest Relations teams. You also act as the property Manager on Duty, ensuring high standards of hospitality and service, representing property management when resolving guest or property-related situations. In the absence of the Guest Relations Manager (GRM), you serve as Guest Relations Manager and track service issues.
Key Responsibilities
Supporting property operations and guest relations
Maintain strong working relationships with all departments to support daily operations and…