Job Title
Concierge
Department
Front Office
Reports To
Head Concierge
Role Summary
As a Concierge, you will provide attentive, professional service to guests throughout their stay. This includes supporting check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns with care and efficiency.
Duties and Responsibilities
Answer phone calls and respond to guest inquiries.
Handle guest complaints and resolve issues in a timely and professional manner.
Process payments and maintain accurate guest records.
Assist guests with luggage and other requests.
Coordinate with Housekeeping and Maintenance to ensure guest rooms are clean and functioning properly.
Maintain a clean and organized Front Desk…