We are looking for a dynamic and hands-on Operations Manager & Customer Service Lead to oversee the smooth day-to-day operations of our stores while ensuring an excellent customer experience across all communication channels.
The ideal candidate combines strong operational skills with a customer-first mindset and is comfortable managing both people and processes.
Key Responsibilities
Manage and oversee the daily operations of our stores, ensuring smooth and efficient workflows
Ensure the uninterrupted operation of day-to-day activities across all locations
Handle customer service inquiries via live chat, phone, and social media platforms
Monitor and improve customer experience, response times, and service quality
Coordinate with internal teams to resolve operational or…