JCC Payment Systems Ltd is looking to hire a Call Center Agent for its Customer Contact and Monitoring Department in Nicosia.
The role involves assisting customers, answering questions, and resolving issues in line with company standards. The ideal candidate is a team player, learns quickly, and enjoys helping customers in a busy and regulated environment.
As the voice of the company, the Call Center Agent should have good communication skills and a positive, customer‑focused attitude.
Job Duties:
Respond to incoming contacts in an efficient, timely and professional manner
Perform outbound calls when required.
Adhere to company’s policies and procedures when interacting with customers
Stay up to date regarding company’s products, services and policies
Identify…