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POSITION SUMMARY:
The Agent, Reservations is tasked with ensuring guest expectations are met, attend to all incoming enquiries and requests by email, fax and telephones regarding reservations are replied as per the company standards. Maximize room revenue through the conversion of telephone calls into sales. Maintain accuracy and cleanliness of the Property Management System database.
PRIMARY RESPONSIBILITIES:
Full and up-to-date knowledge of the hotel products and services
Attends to all incoming enquiries and requests by email, fax and telephones regarding reservations are replied as per the standards
Accommodates all guest requests in an accurate and efficient manner and ensure all reservation enquires are professionally handled
Accurately collects data…