Delta Air Lines pilots and dispatchers didn’t look at all available weather information when they sent a plane into a damaging hailstorm in Italy in 2023, Italian transportation investigators ruled in a report published Thursday.
On July 24, 2023, the Boeing 767 took off from Milan’s Malpensa Airport headed to John F. Kennedy International Airport and quickly encountered severe turbulence and hail.
The “delayed decision of the crew” to change the flight path caused damage to the plane, the report concluded.
“It was terrifying,” passenger Steven Coury told CNN at the time. “One thing that we heard… very loud banging sounds on the top of the plane on the wing.”
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