Main Responsibilities:
- Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
- Diagnose and troubleshoot complex technical problems, offering timely and effective solutions.
- Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
- Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
- Demonstrate an understanding of API documentation.
- Work closely with clients to guide them through the integration process, leveraging API documentation effectively.
- Build and maintain relationships with clients, understanding their unique requirements and providing tailored technical support.
- Act as a liaison…
