Responsibilities:
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Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents.
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Maintain, monitor, and improve developed products and services.
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Develop and maintain the Knowledge Base.
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Create troubleshooting processes and procedures.
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Configure and maintain on board communication systems.
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Responsible to communicate with customers and suppliers’ general inquiries and coordinate with the Customer Support Manager.
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Responsible for the identification of the function’s risks and opportunities and propose actions when needed.
Qualifications:
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Strong problem-solving skills and the ability to diagnose and resolve complex technical…
