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Technical Support Agent – Level 2

Technical Support Agent – Level 2
Technical Support Agent – Level 2

Responsibilities:


  • Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents.

  • Maintain, monitor, and improve developed products and services.

  • Develop and maintain the Knowledge Base.

  • Create troubleshooting processes and procedures.

  • Configure and maintain on board communication systems.

  • Responsible to communicate with customers and suppliers’ general inquiries and coordinate with the Customer Support Manager.

  • Responsible for the identification of the function’s risks and opportunities and propose actions when needed.

Qualifications:

  • Strong problem-solving skills and the ability to diagnose and resolve complex technical…

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