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PRIMARY RESPONSIBILITIES:
- Provides cleaning service and turndown in accordance with the established Standard Operational Standards (SOPs) to achieve set Minimum Standards
- Delivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions)
- Provides personalized service and prompt attention to guests from arrival through departure
- Creates request on guestroom maintenance problem and ensure that concern is rectified accordingly, and guests are not disturbed on the process
- Includes replenishment of Mini Bar
- Obtains guest preference to increase guest loyalty
- Ensures that guest complaints are handled politely,
