On behalf of our client, PERHA Group (Register Number 388239) is recruiting a Retention Officer to join their team in Nicosia, Cyprus.
Main Responsibilities:
- Engage clients to foster relationships and identify sales opportunities;
- Resolve issues promptly and ensure high satisfaction levels;
- Respond to inquiries efficiently via phone, email, or live chat;
- Drive revenue while prioritizing customer satisfaction;
- Use of systems to track interactions and sales like CRM and Backoffice systems;
