Cap St Georges Hotel & Resort is seeking to recruit a Reservations Officer.
Responsibilities:
- Process booking requests and enquiries on a daily basis through all channels (telephone, email, etc.) within time limits set for the team.
- Assist guests with enquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, and provide solutions to ensure guest satisfaction and retention.
- Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special request, and payment details, ensuring completeness and correctness of reservation records.
- Manage all enquiries in accordance with Company’s standards and procedures, handling in a professional and efficient…
