Key Responsibilities:
- Lead and monitor the implementation of the Hotel’s Quality Management System across all departments.
- Ensure full compliance with hotel SOPs, hygiene, and sustainability standards.
- Conduct regular audits and inspections to ensure service consistency and departmental readiness.
- Partner with all department heads to embed a culture of service excellence and brand alignment.
- Oversee the hotel’s compliance with Quality Management Systems.
- Act as the main liaison for external audits, sustainability partners, and quality-related certifications.
- Maintain documentation and reporting in line with regulatory and hotel standards.
- Analyze guest feedback and ensure corrective action plans are implemented.
- Work closely with operational teams…
