Responsibilities:
- Identify, report, and track payment complaints and incidents affecting the company’s customers, contacting the relevant departments in the organization;
- Working with technical settings in internal/external payment gateways: checking, changing, fixing PSP/payment methods set up;
- Process, investigate and respond to escalations to ensure customers’ issues reported via all channels are resolved;
- Coordinate and manage requests based on their origin and level of priority;
- Any other tasks as assigned by the management.
