Job Purpose
The Support Officer is responsible to monitor and maintain a wide variety of products and solutions within the Maritime Satellite Communications Industry. Tasks include, diagnosing software/hardware and technical problems, configuring different systems to suit customer’s requirements and being as efficient as possible in resolving the issue identified.
The main job purpose of the Support Officer is to provide technical and network problem resolution to the end user (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
