Job Responsibilities
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Deploying, maintaining, and upgrading the necessary hardware, software, and network components on board.
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Diagnosing hardware or software issues, performing maintenance tasks, updating software, and resolving compatibility or performance problems.
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Respond to user inquiries, diagnose, and troubleshoot hardware, software, and network-related issues.
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Document, track, and monitor incidents in a helpdesk ticketing system, ensuring accurate and timely resolution.
