Responsibilities include (but are not limited to):
• Deal directly with client’s enquiries through phone, email and live chat
• Respond promptly to customer enquiries, handling and resolving them accordingly
• Feeding back all suggestions for improvement and market research to senior staff
• Record and maintain customer information in company’s systems
• Daily customer data entry and maintenance
• Customer onboarding and KYC documentation review
• Fraud monitoring • Work closely with other departments to help deliver exceptional customer experiences
• Produce regular reporting,
