Responsibilities
- Effectively handle new and existing client base and customer support via chat, email
- Resolve any issues by clarifying the customer’s requests
- Excellent customer service and complaints handling experience .Performing due diligence on new applicants, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants;
- Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file;
