The Company is seeking to recruit a Customer Support Agent. The Customer Support Agent is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.
KEY ACCOUNTABILITIES:
- Act as the first point of contact for all internal and external customers
- Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
- Ensure high quality call management through handling different sort of calls (order taking,
