Main Responsibilities:
- Establish and maintain a professional relationship with Merchants, being their main point of contact within the Company.
- Understand Clients’ business objectives and tailor our payment solutions to meet their specific needs ensuring a high level of service is delivered to the Client.
- Collaborate with Sales and Onboarding Teams to ensure the complete set up of Merchant accounts in accordance with business agreements and Company standards.
- Provide comprehensive training, updates and changes to Merchants on our payment services and features.
- Monitor the performance of existing merchants by analysing the financial data and assist in improving and optimisng their payments.
- Keep regular communication with merchants on an ongoing basis.
- Proactively…
