Job Description
- Processes and monitors client deposits
- Investigates and processes client withdrawal requests
- Processes internal and external transfers
- Provides assistance to all departments for back office related tasks in a timely manner
- Processes/operates and monitors bonus operations
- Ensures compliance with the company’s anti-fraud policy by conducting thorough investigations
- Conducts security checks of clients via telephone, requests additional documentation and communicates with banks and processors
- Checks KYC documents and activates accounts
- Generates accurate daily net deposit reports
- Assists clients with general finance inquiries
- Provides daily screenshots of payment gateway balances for accounting reconciliation
- Carries out any further duties assigned by their line manager
- Replies to all client emails regarding account approvals and funding
- Reports any issues to Manager in line
Requirements
- University or College Degree
- Minimum 2 years experience;
