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POSITION DESCRIPTION
TITLE: Agent, Front Operations
Division: Hotel
Department: Front Office
Reports to: Duty Manager, Manager Front Office
POSITION SUMMARY:
The Agent, Front Office is responsible for delivering a positive and quality customer service experience through providing check-in, check-out and related services to guests and visitors to City of Dreams Mediterranean in accordance with departmental set service standards.
PRIMARY RESPONSIBILITIES:
- Performs check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests,
